<p>Dear %staff_name%,</p>
<p>A new ticket has been created in department assigned for you, please login to staff panel to answer it.</p>
<p>Ticket Details<br />-------------------<br />Ticket ID: %ticket_id% <br />Department: %ticket_department% <br />Status: %ticket_status% <br />Priority: %ticket_priority% <br />Helpdesk: %support_url%</p>