<p>Dear %client_name%,</p>
<p>Your reply to support request #%ticket_id% has been noted.</p>
<p>Ticket Details <br />--------------------<br />Ticket ID: %ticket_id% <br />Department: %ticket_department% <br />Status: %ticket_status% <br />Priority: %ticket_priority% <br />Helpdesk: %support_url%</p>